Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund only. Please see below for more information on our return policy.
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at DM@ILYSM.COM to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, and mail your return to the following address:
Attn: Returns RMA
#893 Bergen St, #3
Brooklyn, NY 11238
⁕ Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. You may provide your own postage, or we can generate a return shipping label for you to print and the cost of return shipping will be deducted from your refund total.
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
For defective or damaged products, please contact us at the customer service email below to arrange a refund or exchange.
We do not have a way to seamlessly process exchanges at this time. We're working on this. In the meantime, you may request a return and place a new order. We can help you with this via email: DM@ILYSM.COM
If you have any questions concerning our return policy, please contact us at: DM@ILYSM.COM