Can I return or exchange my order?
Yes, we accept returns or exchanges on like new, unworn shoes within 30 days after your order is delivered. Please click HERE to start a return or exchange. Returns are generally processed within 14 days and your credit card may take 1-2 billing cycles to reflect the refund. If you have any questions, you can email us at DM@ilysm.com.
Why does it cost that much to ship to my country?
We previously had more global shipping options pre-covid, but we didn’t like the prolonged transit time - often without tracking and packages not being delivered - so switched to our current offering. We want to make sure your orders get to you, and this is the most reliable option right now. Once conditions improve we will absolutely look at offering more affordable global shipping options in the future. Thanks for understanding! 💚
What if my package has been lost?
We don’t anticipate this happening, but sometimes your package doesn’t make it to you, whether due to shipping delays because of inclement weather and COVID19 restrictions or porch pirates. Once the package leaves us, it’s under the liability of the shipping carrier and can be subject to issues outside of our control. If there are shipping delays or errors feel free to contact the shipping carrier or us, as we’ll always do our best to help.
When will my order arrive?
Once you place an order it generally ships next business day or two at most, and you can expect your order between 2-6 business days.
Still have questions? Email us at DM@ILYSM.COM